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Recall Programs
In cooperation with the U.S. Consumer Product Safety Commission, Philips participates in voluntary recall programs when a product is shown to cause a potential safety hazard.
Plasma Flat Panel TelevisionsOn certain Philips branded Plasma Flat Panel Televisions, arcing by capacitors can pose a safety risk. Only certain 42 and 50 inch, 2005 Philips Plasma Flat Panel Televisions with Ambilight technology are affected. Ambilight is a feature that projects a soft light onto the wall behind the TV to enhance the display. These affected units were manufactured with the following model, date codes, and serial numbers:
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Model
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Display Type
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Production Began
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Production Ended
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Beginning Serial range
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Ending Serial range
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42PF9630A/37
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Plasma
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April 2005
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July 2005
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AG1A0518xxxxxx
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AG1A0528xxxxxx
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50PF9630A/37
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Plasma
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May 2005
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August 2005
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AG1A0519xxxxxx
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AG1A0533xxxxxx
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50PF9630A/37
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Plasma
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June 2005
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August 2005
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YA1A0523xxxxxx
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YA1A0534xxxxxx
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50PF9830A/37
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Plasma
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June 2005
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August 2005
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AG1A0526xxxxxx
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AG1A0533xxxxxx
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If you have one of these units listed above, please call Philips at 1-888-PHILIPS [888-744-5477]
using Priority PIN number “4445” for instructions on how to receive a free in-home repair.
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The model and serial numbers can be found on the back of the TV on the label that looks like this example:
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Consumers should follow the instructions below to turn off the Ambilight feature on affected units until the repair is completed.
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